topic Re: Credit on account not refunded in Account & Billing

Credit on account not refunded

Jo313 — Mon, 18 Aug 2025 10:55:38 GMT

My account is in credit. Service not used for several months but the credit has not been refunded to me.

Re: Credit on account not refunded

Daniel0210 — Mon, 18 Aug 2025 11:05:47 GMT

@Jo313
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and should be available again during this coming week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread later this week and we may be able to help you further.

Re: Credit on account not refunded

Jo313 — Fri, 22 Aug 2025 05:53:24 GMT

Thank you for youradvice.. Has the reporting service now been resumed?

If not which form of social media is best to contact them direct.? Appalling lack of service from them.

Re: Credit on account not refunded

Daniel0210 — Fri, 22 Aug 2025 06:17:01 GMT

@Jo313

The escalation process is still not operational.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page). I don't use social media so can't suggest one that might be best for your issue.