topic Re: Sky Treating Loyal Customers Like Dirt in Account & Billing

Sky Treating Loyal Customers Like Dirt

PatD007 — Thu, 21 Aug 2025 13:25:51 GMT

I've just spoken with Sky Cancellations. Sky had ignored my email of 13 July 2025 and went around the houses on it.
The following were my Standard Bills
Price Increases – My bills have risen sharply:
£44.90/month on 15 September 2023
£61.90/month on 15 September 2024
£69.90/month on 15 April 2025
Next predicted bill for 15 September 2025: £85.10/month This represents an £40.20 increase (or 89.53%) over two years — a level I consider wholly unreasonable given the service quality.

Sky Cancellations offered me lower prices to stay than the Sky Retentions. When I pointed that out, I invited the rep to go back and listen to the voice recording, which she refused.
As it stands, I've CANCELLED my Sky TV and I PLAN TO MOVE my broadband business elsewhere. Sky just LOST a £960 TV contract and is about to LOSE a further £720 worth of broadband business.

Re: Sky Treating Loyal Customers Like Dirt

Daniel0210 — Thu, 21 Aug 2025 13:30:36 GMT

@PatD007

Sounds like discounts had ended (otherwise you wouldn't have been able to cancel Sky TV). You would then be paying the standard full/undiscounted price so hardly surprising it had gone up.

As you've now cancelled have you a question?

Re: Sky Treating Loyal Customers Like Dirt

PatD007 — Thu, 21 Aug 2025 13:41:09 GMT

I've been a customer of Sky for over six years, probably longer.

I'd been out of contract for approximately two years.

It was when I challenged Sky about their proposed September 2025 increase that things went pear-shaped.

Cancellations were quoting me better prices to stay than Retentions.

Sky also inferred I was a liar, not once but twice.

When I asked them to review the paperwork and the recordings that proved I was right and they were wrong, they refused.

Re: Sky Treating Loyal Customers Like Dirt

Mark39 — Thu, 21 Aug 2025 13:44:20 GMT

@PatD007 wrote:

I've just spoken with Sky Cancellations. Sky had ignored my email of 13 July 2025 and went around the houses on it.

Sky generally don't use email as a means of inbound customer contact, which may be why your email was unanswered.

Sky Cancellations offered me lower prices to stay than the Sky Retentions. When I pointed that out, I invited the rep to go back and listen to the voice recording, which she refused.

Offers expire unless accepted on the spot, so there would be no point in listening to any previous call.

Re: Sky Treating Loyal Customers Like Dirt

Daniel0210 — Thu, 21 Aug 2025 13:45:41 GMT

@PatD007

We obviously can't comment or who said or didnt say what. Now you've cancelled, in 18 months time your discounts with whoever you move to will end and you'll be in the same position with them. At this point you could come back to Sky and benefit from the new customer discounts at the time. That's up to you and you may feel this experience has put you off.

Re: Sky Treating Loyal Customers Like Dirt

MightyQuinn — Thu, 21 Aug 2025 13:46:01 GMT

@PatD007 wrote:
I've been a customer of Sky for over six years, probably longer.
I'd been out of contract for approximately two years.
It was when I challenged Sky about their proposed September 2025 increase that things went pear-shaped.
Cancellations were quoting me better prices to stay than Retentions.
Sky also inferred I was a liar, not once but twice.
When I asked them to review the paperwork and the recordings that proved I was right and they were wrong, they refused.

Hi @PatD007 That appears to be another statement, do you have a question for the community?

Re: Sky Treating Loyal Customers Like Dirt

PatD007 — Thu, 21 Aug 2025 14:05:08 GMT

No questions. Just venting over how I was treated by Sky. Thank you for asking.

Re: Sky Treating Loyal Customers Like Dirt

Sharcuk — Thu, 21 Aug 2025 18:33:00 GMT

@PatD007 wrote:
No questions. Just venting over how I was treated by Sky. Thank you for asking.

If you want to vent, Trustpilot is probably a better place to do it, rather than a customer-to-customer help forum.

Re: Sky Treating Loyal Customers Like Dirt

PatD007 — Thu, 21 Aug 2025 22:06:07 GMT

Many thanks. I shall consider your suggestion. Many thanks for taking the time to reply.

Re: Sky Treating Loyal Customers Like Dirt

Confusedmuchas — Mon, 13 Oct 2025 09:38:38 GMT

ive had terrible problems sorting my bills out climbing higher and higher every month, this doesnt make sense bcos we agreed to a set monthly same payment, ive made multiple calls to them and at the end of the call it seems its been resolved but then i check my bills and nothing has been changed, and also when i make another 100th call to them, its like its my first call there is no communication whats so ever and it appears none of my notes or problems have been recorded, i now record every call i make as i am currently doing a diary at how bad this service is, its now my goal bcos they have treated me so badly and ive also told everyone how bad they are and never recommend them to anyone, i say stay well away!

Re: Sky Treating Loyal Customers Like Dirt

2muchTV — Mon, 13 Oct 2025 10:19:27 GMT

@Confusedmuchas if you are out of contract, have you considered giving notice to leave Sky?

Vote with your money if the bills, service and bills are not to your liking.