topic Re: Pucks have been returned in Account & Billing

Pucks have been returned

deggsyuk — Thu, 21 Aug 2025 13:17:43 GMT

I keep getting messages about my account has been restricted after I've sent the pucks back?

Re: Pucks have been returned

Daniel0210 — Thu, 21 Aug 2025 13:19:27 GMT

@deggsyuk
You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Please provide more details if you want our advice.

Re: Pucks have been returned

MightyQuinn — Thu, 21 Aug 2025 13:43:32 GMT

Hi @deggsyuk Sending pucks back, does not cancel your account. Did you formally cancel by talking to Sky and receive a confirmation email acknowledging your cancellation?