https://helpforum.sky.com/t5/Account-Billing/Refund-for-no-sky-signal-not-able-to-book-engineer-for-2-weeks/m-p/5064935#M265438 <P>Our sky Q box stopped working on 7th August. We were not able to book an engineer for almost 3 weeks time.</P><P>How do I go about getting a refund as we have not been able to watch any sky channels at all.</P><P>Thanks</P> Thu, 21 Aug 2025 10:01:07 GMT LoobeeP 2025-08-21T10:01:07Z https://helpforum.sky.com/t5/Account-Billing/Refund-for-no-sky-signal-not-able-to-book-engineer-for-2-weeks/m-p/5064935#M265438 <P>Our sky Q box stopped working on 7th August. We were not able to book an engineer for almost 3 weeks time.</P><P>How do I go about getting a refund as we have not been able to watch any sky channels at all.</P><P>Thanks</P> Thu, 21 Aug 2025 10:01:07 GMT https://helpforum.sky.com/t5/Account-Billing/Refund-for-no-sky-signal-not-able-to-book-engineer-for-2-weeks/m-p/5064935#M265438 LoobeeP 2025-08-21T10:01:07Z https://helpforum.sky.com/t5/Account-Billing/Refund-for-no-sky-signal-not-able-to-book-engineer-for-2-weeks/m-p/5064939#M265439 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458683">@LoobeeP</a>&nbsp;</P> <P>Once the fault has been rectified call Sky to see if they'll add a good will credit to your Sky account, but it's in no way guaranteed.</P> Thu, 21 Aug 2025 10:03:06 GMT https://helpforum.sky.com/t5/Account-Billing/Refund-for-no-sky-signal-not-able-to-book-engineer-for-2-weeks/m-p/5064939#M265439 Daniel0210 2025-08-21T10:03:06Z https://helpforum.sky.com/t5/Account-Billing/Refund-for-no-sky-signal-not-able-to-book-engineer-for-2-weeks/m-p/5064946#M265440 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4458683">@LoobeeP</a>&nbsp; &nbsp;Only broadband has automatic compensation.</P> Thu, 21 Aug 2025 10:08:42 GMT https://helpforum.sky.com/t5/Account-Billing/Refund-for-no-sky-signal-not-able-to-book-engineer-for-2-weeks/m-p/5064946#M265440 MightyQuinn 2025-08-21T10:08:42Z