topic Re: Refund in Account & Billing

Refund

Si41 — Wed, 20 Aug 2025 06:27:08 GMT

How long does it take to to get credit paid?

Re: Refund

Daniel0210 — Wed, 20 Aug 2025 06:35:39 GMT

If you mean after leaving Sky it's six weeks but is currently taking longer.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off. We’re hopeful it’ll be available again sometime this week. You can perhaps contact Sky by other means; through social media, Sky Assistant or by calling in.

Alternatively post back on this thread later this week or next week and we may be able to help you further.

Re: Refund

Philip-88York — Wed, 20 Aug 2025 10:50:57 GMT

I am in the same situation, awaiting a refund. My service ended on 14 June, and my last bill was on 3 July which showed a credit.

My payment method is still active, so should I automatically recieve the refund back or do I need to take some action?

In any case, it's hardly good practice to hold money that is owed to customers.

Thanks in advacne for any help.

Re: Refund

Daniel0210 — Wed, 20 Aug 2025 11:10:57 GMT

@Philip-88York

The post immediately above yours applies to you too. It should be automatic.

Re: Refund

Philip-88York — Wed, 20 Aug 2025 16:17:14 GMT

@Daniel0210 thanks! I guess I'll wait a little longer and then try to reach out to them.

Re: Refund

caesarome — Wed, 20 Aug 2025 16:21:17 GMT

@Philip-88York

If you use social media you could try contacting Sky via them to ask tgem about this as this might be able to help to speed the process up. There are links to their sites at the bottom of this page.

Re: Refund

Philip-88York — Thu, 21 Aug 2025 09:36:54 GMT

@caesarome thanks - I'll give it a go!