topic Re: Credit Refund in Account & Billing

Credit Refund

Emmz1369 — Mon, 14 Jul 2025 15:41:08 GMT

Hiya

I closed my account ome 6months ago and have just received an email to say im due a refund. My online account has all been closed down and i am unable to update any details for get my account number. I have also moved house so do not want the cheque sent there.

Please can you advise on how to action these updates and retrieve my refund.

Many thanks

Re: Credit Refund

caesarome — Mon, 14 Jul 2025 15:51:01 GMT

@Emmz1369

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Credit Refund

Addie15 — Mon, 14 Jul 2025 16:07:19 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Emmz1369.

Re: Credit Refund

Addie15 — Mon, 14 Jul 2025 16:37:17 GMT

Update-We are closing this session as this matter has been resolved. Thanks.

Re: Credit Refund

DD68 — Wed, 20 Aug 2025 10:08:27 GMT

Hi, I have cancelled my Sky accounts and have a credit balance of 86.58. It just says this will be applied against future bills, which will obviously all be zero. How can I get a refund paid? The DD is still active. Tx.

Re: Credit Refund

Daniel0210 — Wed, 20 Aug 2025 10:13:44 GMT

@DD68
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off. We’re hopeful it’ll be available again sometime this week. You can perhaps contact Sky by other means; through social media, Sky Assistant or by calling in.

Alternatively post back on this thread later this week or next week and we may be able to help you further.