topic Complaint in Account & Billing

Complaint

MimmyA1 — Wed, 20 Aug 2025 02:22:08 GMT

Tried several times pay bill as was due that day n still not able to .I am def not paying extra as its nit my fault app not working properly 😡

Re: Complaint

Daniel0210 — Wed, 20 Aug 2025 02:27:48 GMT

@MimmyA1

You should have a direct debit or continuous card payment set up. That woukd prevent the requirement to make a manual payment. Do you have such a payment set up?

Re: Complaint

MightyQuinn — Wed, 20 Aug 2025 06:16:22 GMT

Hi @MimmyA1 Have you contacted Sky?

Re: Complaint

Mark39 — Wed, 20 Aug 2025 07:02:15 GMT

@MimmyA1 wrote:

Tried several times pay bill as was due that day n still not able to .I am def not paying extra as its nit my fault app not working properly 😡

It's your fault that you don't have a direct debit or monthly card payment set up, however. That's what you agreed to do.