topic Moving house issue in Account & Billing

Moving house issue

Kris24 — Tue, 19 Aug 2025 18:42:10 GMT

I use the app or website to announce to Sky that we are moving house next week and would like to move our sky products to this house. However when I do I sign in and it tells me I have a house move in progress which I don't. And then I press track it and it says it can't be found. I need help I have only until 28th August to sort it and want us to be on our WiFi the day we move in

Re: Moving house issue

Annie+UK — Tue, 19 Aug 2025 18:44:28 GMT

Use the following link for help with your Sky service: HELP

Note: Change the flag at the bottom right before selecting the link.

Re: Moving house issue

Kris24 — Tue, 19 Aug 2025 18:53:18 GMT

I've tried using the help but it doesn't work leads me to the same place

Re: Moving house issue

caesarome — Tue, 19 Aug 2025 18:58:29 GMT

Is the phone number isn't showing and if you are not a Sky mobile or have a Sky talk landline phone where the number to call is just 150 then there are links to Sky's social media sites at the bottom of this page.

Re: Moving house issue

PandJ2020 — Tue, 19 Aug 2025 19:12:21 GMT

Recommended notice period is at least 2 weeks.

Depending on the provisioning required and OpenReach availability I would assume you won't be connected on your moving date.

Re: Moving house issue

Kris24 — Wed, 20 Aug 2025 03:36:14 GMT

That's not the reason as I tried on my sky account for a different email and it allowed it. I think it's just our last move hasn't been signed off as completed and it's glitched the system