topic Owed money in Account & Billing

Owed money

Daz47 — Tue, 19 Aug 2025 05:44:56 GMT

I cancelled contract with sky broadband. They took payment for next month and now shows as credit for future bills. I thought this would be paid back to me but still hasn't 8 weeks after contract was stopped. How do I get money back?

Re: Owed money

Daniel0210 — Tue, 19 Aug 2025 06:09:47 GMT

@Daz47

It is apparently taking longer than the usual 6 week timeframe.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off but should be available again during this coming week. You can perhaps contact Sky by other means; through social media, Sky Assistant or by calling in. .

Alternatively post back on this thread later this week and we may be able to help you further.

Re: Owed money

Daz47 — Thu, 16 Oct 2025 21:09:50 GMT

Hi,

I have still not received money owed. Account says -42.99. This is now 3 nearly 4 months since I shut account.

Re: Owed money

caesarome — Thu, 16 Oct 2025 21:15:03 GMT

@Daz47

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295