topic Re: Returned sky glass wall mount in Account & Billing

Returned sky glass wall mount

Barnaby2003 — Fri, 20 Jun 2025 12:06:07 GMT

I have returned my sky glass walk mount through Royal Mail and it is confirmed as being returned I was just wondering why it is still showing up on my monthly bill

Re: Returned sky glass wall mount

caesarome — Fri, 20 Jun 2025 12:07:43 GMT

@Barnaby2003

When did you return it, was it within the last few weeks ?

Re: Returned sky glass wall mount

Anonymous — Fri, 20 Jun 2025 12:08:47 GMT

@Barnaby2003 Might just take a while for it to filter through to Sky to update their systems. In the end calling Sky is your best option because we are only customers like you on here unless a Superuser can escalate this to the online staff? (I don't know what they can and can't escalate so apologies for the vagueness).

Re: Returned sky glass wall mount

Barnaby2003 — Fri, 20 Jun 2025 12:17:20 GMT

It got confirmed delivered on the 16th of June

Re: Returned sky glass wall mount

caesarome — Fri, 20 Jun 2025 12:20:12 GMT

And when is your next bill due as that could have been created before it arrived and has been processed which could be why you are seeing it on your latest bill.

Re: Returned sky glass wall mount

PandJ2020 — Fri, 20 Jun 2025 12:40:40 GMT

@Barnaby2003 wrote:
It got confirmed delivered on the 16th of June

It can take the return centre 2-3 weeks to process after delivery. So it may even be charged on your next bill... (Generated 14 days before billing date)

Re: Returned sky glass wall mount

Barnaby2003 — Fri, 18 Jul 2025 14:32:29 GMT

Hi my next bill has gone through and the returned mount is still on the bill

Re: Returned sky glass wall mount

PandJ2020 — Fri, 18 Jul 2025 14:47:26 GMT

@Barnaby2003 wrote:
Hi my next bill has gone through and the returned mount is still on the bill

Hopefully they'll process it before the next bill is generated...

Re: Returned sky glass wall mount

Barnaby2003 — Mon, 18 Aug 2025 17:10:44 GMT

Hi the tv mount is still showing up on my bill

Re: Returned sky glass wall mount

PandJ2020 — Mon, 18 Aug 2025 17:13:28 GMT

@Barnaby2003 wrote:
Hi the tv mount is still showing up on my bill

What did Sky say when you told them?