topic Refund in Account & Billing

Refund

Viking1965 — Mon, 18 Aug 2025 16:15:47 GMT

I have a credit on my account how can I get this refund please

Re: Refund

Daniel0210 — Mon, 18 Aug 2025 16:16:22 GMT

@Viking1965

What's the refund for please?

Re: Refund

Viking1965 — Mon, 18 Aug 2025 16:17:14 GMT

It's a credit from my cancelled sky broadband

Re: Refund

caesarome — Mon, 18 Aug 2025 16:25:13 GMT

@Viking1965

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295