topic Re: scream in Account & Billing

scream

Sue254 — Mon, 18 Aug 2025 11:43:27 GMT

New customer can't get connected up for everything till 29th August. However you sent the scream box and said after 14 days you bill me. No way I can't connect it up till the 29th Aug so I should not be getting a bill . It is sitting in a box please sort this out

Re: scream

MarkGoldsmith — Mon, 18 Aug 2025 11:47:24 GMT

@Sue254 wrote:
New customer can't get connected up for everything till 29th August. However you sent the scream box and said after 14 days you bill me. No way I can't connect it up till the 29th Aug so I should not be getting a bill . It is sitting in a box please sort this out

That's standard practise ( and included in the T&Cs), billing for Sky Stream starts either when you activate the service or 21 days after delivery, whichever comes first.

Re: scream

PandJ2020 — Mon, 18 Aug 2025 12:00:10 GMT

@Sue254 wrote:
please sort this out

We're other customers - we can't sort it out for you...

However, as noted, the terms you agreed will come into effect. Feel free to call Sky once activated and see if they will credit for any period where you could not access it.

Re: scream

MightyQuinn — Mon, 18 Aug 2025 12:32:20 GMT

Hi @Sue254 Please read Welcome below.