topic Credit Refund in Account & Billing

Credit Refund

CD956 — Mon, 18 Aug 2025 10:06:40 GMT

I cancelled my Sky TV and Broadband in June and have returned all loaned equipment, which has been confirmed by Sky. I have some remaining credit on my account and was wondering if that could be refunded to my payment method.

Re: Credit Refund

Daniel0210 — Mon, 18 Aug 2025 10:09:45 GMT

@CD956
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and should be available again during this coming week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread later this week and we may be able to help you further.

Re: Credit Refund

CD956 — Fri, 22 Aug 2025 11:53:50 GMT

Hi, do you know if the messaging team is available yet?

Re: Credit Refund

Daniel0210 — Fri, 22 Aug 2025 11:56:23 GMT

@CD956

Nope, not yet. We expected it would be available again this week but in the meantime you can still get it refunded within 3-5 working days by contacting Sky by social media, Sky Assistant or by phoning in.