topic Re: Check if account has gone live in Account & Billing

Check if account has gone live

Declan36 — Mon, 18 Aug 2025 09:06:33 GMT

I an new to sky and was told my go live date was last Friday and I would get a txt to say when it was gone live.But I didnt get a txt and it says not to set up unless you get a txt to say all is ready to set up

Re: Check if account has gone live

caesarome — Mon, 18 Aug 2025 09:07:29 GMT

@Declan36

If this is for Sky Broadband if you connect your hub up then do you have a working connection ?

Re: Check if account has gone live

Declan36 — Mon, 18 Aug 2025 09:10:52 GMT

This is the question It says not to set it until I got the txt but I didnt so I am not sure should I just go ahead and set it up.Its for broad band and the tv package.

Re: Check if account has gone live

caesarome — Mon, 18 Aug 2025 09:14:47 GMT

@Declan36

Don't worry about that message as setting it up is the only way to know if it has gone live.

Re: Check if account has gone live

Declan36 — Mon, 18 Aug 2025 09:16:25 GMT

Ok I will set it up and see if its live.

Thanks you again.