topic Re: Getting my account credit back in Account & Billing

Getting my account credit back

GemmaH3 — Sat, 16 Aug 2025 12:39:04 GMT

It's been nearly 8 weeks since leaving sky broadband but I've still got credit on my account that I'd like back. I waited the time specified that it would take to come back to me automatically but it hasn't and says credit will be used for future bills on my account but I'm no longer with them. My payment method hasn't been cancelled on my side.

Re: Getting my account credit back

caesarome — Sat, 16 Aug 2025 12:39:55 GMT

@GemmaH3

We could usually help you via here by escalating your post to Sky about this but until next week this is not available so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Getting my account credit back

Mark39 — Sat, 16 Aug 2025 12:40:27 GMT

Contact Sky, and they'll be able to refund the credit within 5 days.

Re: Getting my account credit back

Daniel0210 — Sat, 16 Aug 2025 12:40:34 GMT

@GemmaH3

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be until sometime next week.

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.

Alternatively post back in this thread next week to see if we can help further.

Re: Getting my account credit back

GemmaH3 — Wed, 01 Oct 2025 07:08:40 GMT

Hey I've still not received the money sat in my sky account. It's now over 13 weeks since leaving them. I contacted sky who told me to wait to the 10 week mark but still nothing. I feel like I'm going around in circles.

Re: Getting my account credit back

Daniel0210 — Wed, 01 Oct 2025 07:12:35 GMT

@GemmaH3

Is your payment method still live? If not Sky have to get a back office team to raise a cheque and post it to you.

Re: Getting my account credit back

caesarome — Wed, 01 Oct 2025 07:31:05 GMT

@GemmaH3 wrote:

I contacted sky who told me to wait to the 10 week mark but still nothing. I feel like I'm going around in circles.

Have you contacted them about this as I'm not sure why they told you to wait this long for so if you haven't and your payment method is still in place then at the very least it should take a week to be refunded back to you.

Re: Getting my account credit back

GemmaH3 — Wed, 01 Oct 2025 07:56:40 GMT

Yes it's still live I've never removed it.

Re: Getting my account credit back

GemmaH3 — Wed, 01 Oct 2025 07:57:53 GMT

Payment method still live I've never removed my payment method.

Re: Getting my account credit back

caesarome — Wed, 01 Oct 2025 07:58:30 GMT

Then I would try contacting them again seeing as you have waited long enough for it to be refunded.