topic Credit not refunded after cancellation in Account & Billing

Credit not refunded after cancellation

ZMTCOD — Sat, 16 Aug 2025 10:54:12 GMT

My contract with sky ended on 5th July, yet I have not been refunded the credit in my account. Can this be escalated as it now more than 6 weeks? Many thanks, Zoé-Marie

Re: Credit not refunded after cancellation

Daniel0210 — Sat, 16 Aug 2025 11:14:28 GMT

@ZMTCOD

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be until sometime next week.

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.

Alternatively post back in this thread next week to see if we can help further.

Re: Credit not refunded after cancellation

ZMTCOD — Tue, 26 Aug 2025 19:38:05 GMT

Are you able to escalate this now?

Many thanks

Re: Credit not refunded after cancellation

Daniel0210 — Tue, 26 Aug 2025 19:39:36 GMT

@ZMTCOD

No, afraid not. You will be better off calling in.

Re: Credit not refunded after cancellation

ZMTCOD — Tue, 26 Aug 2025 19:54:04 GMT

Thank you