topic Re: Transfer in Account & Billing

Transfer

Wend8 — Fri, 15 Aug 2025 11:52:58 GMT

I transferred from BT to sky and still haven't received £100 that was promised to cancel contract early with BT

Re: Transfer

PandJ2020 — Fri, 15 Aug 2025 11:55:26 GMT

Did you submit a claim?

https://www.sky.com/help/articles/switching-credit-offer

Re: Transfer

SKY1992bf — Fri, 15 Aug 2025 11:55:41 GMT

@Wend8 Have you submitted all required documents

Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv or broadband)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

Re: Transfer

caesarome — Fri, 15 Aug 2025 12:10:36 GMT

@Wend8

It is a £100 credit and you only receive this when you provide Sky with proof that you have been charged an early termination fee and a statement showing that you have paid it so have you done this ?