topic Direct debit in Account & Billing

Direct debit

George172 — Fri, 15 Aug 2025 09:58:38 GMT

I cancelled my Sky broadband on 29/06/25 for service to end on 25/07/25.

I was billed and paid on 1/07/25 for the month of July for the full month of July.

another direct debit taken on 01/08/25 for full monthly amount.

This last payment should not have been taken as there is no bill for August.

Please escalate so I can be refunded for this last payment

thanks

George

Re: Direct debit

Daniel0210 — Fri, 15 Aug 2025 10:04:13 GMT

@George172

The bill taken on 1 August was correctly generated 14 days before that, so about 18th July when you were still a Sky customer.

How did you cancel?

Did you receive an email from Sky acknowledging the cancellation?

Is the overpayment showing as a credit on your Sky account?

Re: Direct debit

MightyQuinn — Fri, 15 Aug 2025 10:06:40 GMT

@George172 wrote:
I cancelled my Sky broadband on 29/06/25 for service to end on 25/07/25.
I was billed and paid on 1/07/25 for the month of July for the full month of July.
another direct debit taken on 01/08/25 for full monthly amount.

Hi @George172 Your bill for August would have been generated mid July while your service was still active. Your cancellation date is ignored due to people do change their mind.

Re: Direct debit

MightyQuinn — Fri, 15 Aug 2025 10:09:48 GMT

@George172 wrote:
Please escalate so I can be refunded for this last payment

Hi @George172 I'm afraid that the escalation process is not available at the moment. You could try in a week's time when we expect it to be up and running again.