topic Return in Account & Billing

Return

Jmc129 — Thu, 14 Aug 2025 15:06:12 GMT

Sky are chasing me for return of steam unit. I have sent it back I obviously have a POD How can I send them the POD to stop them charging me

Re: Return

caesarome — Thu, 14 Aug 2025 15:08:34 GMT

@Jmc129

We could usually help you via here by escalating your post to Sky about this but for the next week or so this is not available so you will have to contact them yourself so under “Need more help” if it is available should be the number to use, it will be easy to sort this out if you kept the proof of posting receipt:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Return

Fothergill1 — Thu, 14 Aug 2025 15:35:09 GMT

Hi @Jmc129 I had a similar problem a few years ago when I returned a Sky Q multi room box. I phoned Sky customer services and explained I had the proof of postage. The team member I spoke to said that the returns process was flawed (hopefully it has improved since then) and they had lots of calls similar to mine. He updated my file to say it had been returned and that was the end of the matter.