topic Overcharged in Account & Billing

Overcharged

Rich_588 — Thu, 14 Aug 2025 10:19:29 GMT

I've been overcharged on my current bill. I've been charged more then double

Re: Overcharged

Daniel0210 — Thu, 14 Aug 2025 10:25:54 GMT

We obviously can't see your bills. Did last months payment go through? Compare it to last months bill to see where it differs.

Re: Overcharged

Mark39 — Thu, 14 Aug 2025 10:27:55 GMT

@Rich_588 are you new to Sky, or changed your contract? You may be paying for more than a month.

Re: Overcharged

Rich_588 — Thu, 14 Aug 2025 10:33:43 GMT

Last months bill was £38. This month it's £96

Re: Overcharged

PandJ2020 — Thu, 14 Aug 2025 10:39:00 GMT

@Rich_588 wrote:
Last months bill was £38. This month it's £96

And what does the itemised billing show?

Re: Overcharged

Daniel0210 — Thu, 14 Aug 2025 10:40:06 GMT

@Rich_588

You haven't answered by questions asked by @Mark39

Unless you’ve recently changed your subscription, prices increase due to either the annual price increase (April in the UK), your discounts have ended, or a combination of the two.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

As a,ready suggested compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by calling Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract. It’s apparent that significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so expecting anything close to a new customer deal is unrealistic.

Re: Overcharged

caesarome — Thu, 14 Aug 2025 11:17:10 GMT

@Rich_588

This might help to explain it:

https://www.sky.com/help/articles/been-overcharged

It sounds like the minimum term on your package has come to and end so the discount you had has now finished. When you took this out you would have been told how long it was going to last for so now is the time to call Sky to see if they will offer you a further discount for the next 24 months if you agree to a new contract.

If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295