topic Re: Process for cancelling sky for a vulnerable person in Account & Billing

Process for cancelling sky for a vulnerable person

Ross+Garvey — Thu, 14 Aug 2025 09:34:55 GMT

Hi there,

My brother has a neulogoical condition and until recently he lived on his own in his flat. As one of the problems with the condition is falling we have decided to move him in with us to look after him.

I have been trying to cancel his sky subsciption but cannot find the best number / process to follow to get this done. This is very frustrating as a simple call to a human would get this resolved easily. I will need to talk to someone on his behalf as he gets confused very easliy.

Can anyone help advise me on the best way to proceed with this?

Re: Process for cancelling sky for a vulnerable person

caesarome — Thu, 14 Aug 2025 09:36:44 GMT

@Ross+Garvey

It is not clear if you are the account holder but if you are, or even if he is then try registering with Sky's accessibility team for help with this:

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

Re: Process for cancelling sky for a vulnerable person

Ross+Garvey — Thu, 14 Aug 2025 09:43:27 GMT

Hi there and thanks for the response.

My brother has a sperate account to me and that’s the one I want to cancel. I will take a look at the link you sent and see if that will help.

Re: Process for cancelling sky for a vulnerable person

Daniel0210 — Thu, 14 Aug 2025 09:50:41 GMT

@Ross+Garvey
Also have a look at the related links here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance