topic Re: Remove sky kids in Account & Billing

Remove sky kids

Jackiem0704 — Wed, 13 Aug 2025 20:12:21 GMT

I want to remove sky kids from.my account as my kids are teenagers now

Re: Remove sky kids

GD1 — Wed, 13 Aug 2025 20:18:34 GMT

@Jackiem0704 To remove any of your TV subscriptions, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

If you’re moving to another ISP you could use the One Touch Switching system which is explained in this link
https://www.uswitch.com/broadband/guides/one-touch-switch/

If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Re: Remove sky kids

Shell61 — Thu, 18 Sep 2025 10:40:23 GMT

Yes please as no kids living at home

Re: Remove sky kids

Daniel0210 — Thu, 18 Sep 2025 10:42:22 GMT

@Shell61
This is a customer led discussion forum where Sky customers are here to try to help other customers. You aren’t speaking to Sky Customer Services here.

To remove part of your TV package you need to give Sky 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it from your MySky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or maybe try the messaging service
https://www.sky.com/help/articles/cancel-sky-tv