topic Re: Direct debit issues in Account & Billing

Direct debit issues

Liane1 — Thu, 14 Aug 2025 00:15:14 GMT

I got charged a late fee my direct direct keeps reversing and not getting paid on time not my fault

Re: Direct debit issues

Daniel0210 — Thu, 14 Aug 2025 04:45:39 GMT

@Liane1
You aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Have you spoken to your bank and asked them why this is happening (presumably there are sufficient funds available for the payment)?

Re: Direct debit issues

Mark39 — Thu, 14 Aug 2025 07:27:38 GMT

@Liane1 the late payment fee is charged automatically if Sky don't receive payment on time. You need to find out from your bank why payments are being reversed. The most likely reason is insufficient funds.