topic Tesco vouchers in Account & Billing

Tesco e-voucher Awaiting Dispatch

jostorey23 — Sat, 15 Mar 2025 20:47:04 GMT

I was offered a £15 Tesco voucher as compensation for an issue I had. I received the link and clicked claim but now it just says Awaiting Dispatch, has anyone else had this? It's an e voucher so just assumed it would be sent automatically once I claimed it.

I have tried calling but got nowhere!

so any help appreciated

Re: Tesco e-voucher Awaiting Dispatch

caesarome — Sat, 15 Mar 2025 22:18:37 GMT

Another member posted the very same on here yesterday so you will just have to wait until it is dispatched as I'm not sure there is anyway you can speed this up.

Re: Tesco e-voucher Awaiting Dispatch

Layla9 — Thu, 17 Apr 2025 15:25:32 GMT

Hi, did you manage to get this sorted? Im having the same issue

Re: Tesco e-voucher Awaiting Dispatch

Tom-W19 — Thu, 17 Apr 2025 16:25:48 GMT

Hi @Layla9

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Tesco e-voucher Awaiting Dispatch

jostorey23 — Thu, 17 Apr 2025 17:04:14 GMT

@Tom-W19 I have not heard anything back on this?

Re: Tesco e-voucher Awaiting Dispatch

AlisonM5 — Fri, 27 Jun 2025 15:59:45 GMT

Is there a resolution to this as I am having the same problem. I claimed on 10 June, it is still saying awaiting dispatch

Re: Tesco e-voucher Awaiting Dispatch

robins62 — Tue, 08 Jul 2025 14:14:16 GMT

I am also having the same issue with 2 £15 Tesco vouchers , rang them twice but still getting nowhere, so frustrating, i am loosing trust in ever receiving them .

Re: Tesco e-voucher Awaiting Dispatch

Layla9 — Tue, 08 Jul 2025 14:17:53 GMT

I never recieved them. So i wouldnt believe them.

Re: Tesco e-voucher Awaiting Dispatch

Janet112 — Mon, 14 Jul 2025 13:06:45 GMT

Yes mine has said awaiting dispatch for at least a month! Surely it doesn't take this long?!!

Re: Tesco e-voucher Awaiting Dispatch

Dukeofearl22 — Mon, 14 Jul 2025 17:28:23 GMT

I was offered a £15 Tesco voucher as compensation, and was told to expect it in about 10 minutes. Nothing ever arrived, so rang back and another customer service chap called Charles, said the voucher could take up to 5 days to arrive. Well it's now been 5 days, and still no voucher but Sky want to close my complaint. Charles said he would ring me back a week after we spoke, to check on my voucher so looking forward to telling him nothing has arrived.

Tesco Vouchers month later still waiting

Sm123455 — Wed, 16 Jul 2025 12:25:59 GMT

it appears that no one has any luck with the compensation tesco vouchers.

£10 voucher awaiting dispatch since the 18 June.

Re: Tesco Vouchers month later still waiting

Lisa-P1987 — Wed, 16 Jul 2025 13:47:43 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Tesco e-voucher Awaiting Dispatch

Sm123455 — Wed, 16 Jul 2025 16:18:14 GMT

I'm the the same boat. Claimed 18 June and still waiting for it to be dispatched. Unacceptable.

Re: Tesco e-voucher Awaiting Dispatch

CR7771 — Mon, 28 Jul 2025 18:59:21 GMT

I am having the same problem with this - was offered £15 Tesco voucher in compensation, 'claimed' the voucher immediately but it has never arrived and simply says 'awaiting dispatch'. Any help much appreciated - it's really frustrating!

Re: Tesco e-voucher Awaiting Dispatch

Sm123455 — Mon, 28 Jul 2025 19:18:04 GMT

I made a complaint about how long it's taking , as the advisor said they will collect data and review. Which is unacceptable, so they ended up crediting my sky account with the voucher balance, which was taken off my next bill

Re: Tesco e-voucher Awaiting Dispatch

CR7771 — Mon, 28 Jul 2025 19:23:21 GMT

Thanks so much for the reply - how do you complain?

Re: Tesco e-voucher Awaiting Dispatch

Sm123455 — Mon, 28 Jul 2025 20:04:11 GMT

The chat bubble - you then get connected to an advisor but be patient as they don't reply straight away and you don't get a notification they have replied! So log in a few times a day to check and respond

Re: Tesco e-voucher Awaiting Dispatch

Keiran78 — Wed, 13 Aug 2025 19:30:54 GMT

I am having same issue. Was offered £15 Tesco voucher for being missold the Netflix standard package and being told it would allow me to stream in 4k. Saw the offer appear in my sky which i accepted, and not heard or seen anything since

Tesco vouchers

Dancoll — Wed, 13 Aug 2025 21:29:49 GMT

Accepted the vouchers on the 9th and all it says is awaiting dispatch.

how long do this usually take?

Re: Tesco e-voucher Awaiting Dispatch

mojo5000 — Fri, 12 Sep 2025 10:43:17 GMT

I'm having the same problem. I've been awaiting the vouchers for a week now. Can someone help please?