topic Re: Credit refund after cancelling broadband in Account & Billing

Credit refund after cancelling broadband

Sam396 — Wed, 13 Aug 2025 15:56:20 GMT

Hi, I cancelled my broadband a couple of months ago and still haven't had the refund. Is somebody able to help with this?

Re: Credit refund after cancelling broadband

caesarome — Wed, 13 Aug 2025 15:58:18 GMT

@Sam396

We could usually help you via here by escalating your post to Sky about this but for the next week or so this is not available so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Credit refund after cancelling broadband

Daniel0210 — Wed, 13 Aug 2025 15:58:49 GMT

@Sam396

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be until sometime next week.

You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Saying nothing when asked the reason for your call usually helps in getting put in the queue.

Alternatively post back in this thread next week to see if we can help further.