topic Re: Moving Home - Technical Issues in Account & Billing

Moving Home - Technical Issues

Wendywoo82 — Wed, 13 Aug 2025 14:27:10 GMT

I am trying to arrange a home move folliwng the steps online. I can get as far as the calender "When are you moving" and select the option for "Already Moved" and then "Sorry were expereicing a techicnal error please try again later". I have been getting this for 4days. Anyone else having this issue? I can't seem to get any assistance via the online chat bot to arrange a move. Getting so frustrated, paying for a service I can't use

Re: Moving Home - Technical Issues

Chrisee — Wed, 13 Aug 2025 14:30:04 GMT

@Wendywoo82 where ghe online home move tool fails you will need to call in.

Re: Moving Home - Technical Issues

Daniel0210 — Wed, 13 Aug 2025 14:32:20 GMT

@Wendywoo82

There have been a few similar posts about the online Home Move process in the last week which has been reported on here in a closed forum we have access to. No update as yet.

Re: Moving Home - Technical Issues

Wendywoo82 — Wed, 13 Aug 2025 14:33:14 GMT

I can't find a contact number, the website is sending me around in circles to links, never and actual number

Re: Moving Home - Technical Issues

Daniel0210 — Wed, 13 Aug 2025 14:34:22 GMT

@Wendywoo82
These are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

🔹call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔹online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).