Reinstate account

HairsFamily — Wed, 13 Aug 2025 13:39:59 GMT

Have settled the debt on August 1st and it now states no overdue funds but my account has been suspended.

can I get it reinstated

Re: Reinstate account

JimM1 — Wed, 13 Aug 2025 13:44:57 GMT

@HairsFamily Have you called sky, more to this than just clearing the balance!

Re: Reinstate account

Daniel0210 — Wed, 13 Aug 2025 13:47:21 GMT

@HairsFamily
Sky won’t reinstate services until you’ve paid what they believe is owed regardless of any individual circumstances and you’ve set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Reinstate account in Account & Billing

Reinstate account

Re: Reinstate account

Re: Reinstate account