topic Re: Money owed after cancelling in Account & Billing

Money owed after cancelling

Crofty36 — Wed, 13 Aug 2025 11:01:20 GMT

My bill is in credit by £53.05 after my contract ended on 11 May and I did not renew it. How do I get my money back?

Re: Money owed after cancelling

Annie+UK — Wed, 13 Aug 2025 11:04:17 GMT

@Crofty36 wrote:

My bill is in credit by £53.05 after my contract ended on 11 May and I did not renew it. How do I get my money back?

Phone Sky and request a refund, quite simple really, this is the same procedure you would use for any corporation owing you money

Re: Money owed after cancelling

Crofty36 — Wed, 13 Aug 2025 11:06:26 GMT

Is there a specific number? I've tried a couple and all I get is an automated answer and to choose options that have no relevance to my query.

Re: Money owed after cancelling

Annie+UK — Wed, 13 Aug 2025 11:13:42 GMT

Use the following link for help with you Sky service: HELP

Try the My Account link

Note: Change the flag at the bottom right before selecting the link.

Re: Money owed after cancelling

Daniel0210 — Wed, 13 Aug 2025 11:17:23 GMT

@Crofty36 wrote:

My bill is in credit by £53.05 after my contract ended on 11 May and I did not renew it. How do I get my money back?

@Crofty36

Can you confirm you contacted Sky and cancelled? Your contract doesn't end until you cancel, just your discounts stop.

Re: Money owed after cancelling

Crofty36 — Wed, 13 Aug 2025 11:18:13 GMT

Tried that. Once again, no options that are relevant. Is there a real h7man being i can talk to?

Re: Money owed after cancelling

Daniel0210 — Wed, 13 Aug 2025 11:20:30 GMT

@Crofty36

@Daniel0210 wrote:
@Crofty36 Can you confirm you contacted Sky and cancelled? Your contract doesn't end until you cancel, just your discounts stop.

These are the current methods for contacting Sky. Depending on your reason for making contact some methods are more appropriate than others …

🔹call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔹online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Re: Money owed after cancelling

MightyQuinn — Wed, 13 Aug 2025 12:16:13 GMT

@Crofty36 wrote:
Tried that. Once again, no options that are relevant. Is there a real h7man being i can talk to?

Hi @Crofty36 Not here, please see Welcome below.