topic Re: A bit dubious about this number in Account & Billing

A bit dubious about this number

Aaron868 — Tue, 12 Aug 2025 21:22:32 GMT

I was going through the sky app today to look for advice on changing payment dates etc when I was presented with this number. Unfortunately i cannot remember if it was on the app or online where i found it but-

0.3.3.3.7.5.9.1.8.2.3.

Im not sure why but something felt off about the call I was asked for my password, address last 4 digits of card number also.

I mentioned I am unable to pay right now for my overdue bill and can i pay in 2 weeks time without being restricted and was told that it would be fine and that the payment date will now be moved to the 12th each month starting next month but it has just tried to take the money out again.

I also looked this number up and i am only geting 1 response online from a foreign wabsite so im just looking for some reassurance that this is indeed a SKY number and I havent just given my details out to just anyone.

Re: A bit dubious about this number

caesarome — Tue, 12 Aug 2025 21:34:50 GMT

This would be a red flag for me because if this was a legit Sky number they would only ask usually for your telephone password and wouldn't ask for any card details. Make sure your password to your online Sky account is changed and if you pay by card keep a very close eye on any payments from it. Or you could contact your card holder and cancel the card. Sky will accept a direct debit if you need to set up something else up.

@Aaron868 wrote:

I was asked for my password, address last 4 digits of card number also

Re: A bit dubious about this number

Daniel0210 — Wed, 13 Aug 2025 04:11:27 GMT

@Aaron868 wrote:

I mentioned I am unable to pay right now for my overdue bill and can i pay in 2 weeks time without being restricted and was told that it would be fine

@Aaron868

Regarding your inability to pay your bill which is already overdue, if your services are not yet restricted the following process applies…

🔹If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔹If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass