topic Re: Refund in Account & Billing

Refund

Curly-1978. — Tue, 12 Aug 2025 17:42:01 GMT

I cancelled Sky tv and broadband mid June and was advised my refund would be automatically paid but the £37.10 is still on account with no sign of a refund. Instead it states they will credit towards my next bill. Can this be resolved or do I need to call?

Re: Refund

Daniel0210 — Tue, 12 Aug 2025 17:45:23 GMT

@Curly-1978.
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable until sometime next week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread in a weeks time and we may be able to help you further.

Re: Refund

MightyQuinn — Tue, 12 Aug 2025 17:45:49 GMT

@Curly-1978. wrote:
Can this be resolved or do I need to call?

Hi @Curly-1978. You need to call.