topic Re: Charge for equipment that has been returned in Account & Billing

Charge for equipment that has been returned

Del39 — Mon, 14 Jul 2025 07:34:33 GMT

Moved house and closed account after awful customer service to set up at new home.
Too numerous to mention how bad this was.

Eventually managed to cancel my subscription and was asked to return items. On three occasions they sent the returns packaging to my old address despite numerous calls to tell them. Eventually retrieved the packaging from my old address and returned the equipment.
I have had emails to confirm this. Now being charged for non return. No intention of paying, can't get through to anyone and not wasting anymore time with this pathetic service.
Sort yourselves out Sky, after 15 + years as a loyal customer you wonder why people leave.

Re: Charge for equipment that has been returned

GD1 — Mon, 14 Jul 2025 07:36:36 GMT

@Del39 You're not contacting Sky Customer services by posting here.

Did you keep proof of postage?

Re: Charge for equipment that has been returned

Del39 — Mon, 14 Jul 2025 07:45:33 GMT

Thanks for the reply, I know I'm not contacting customer services but just letting others know how bad sky are.
I've cancelled all my bank details so if they want to try and get a refund they're not entitled to then good luck with that.
The returns packaging is recorded and I have emails from Sky thanking me for my equipment return.

Re: Charge for equipment that has been returned

GD1 — Mon, 14 Jul 2025 07:52:11 GMT

@Del39 We can escalate your post to the Sky Messaging Team who will be able to help you if you wish.

Re: Charge for equipment that has been returned

Kl21 — Tue, 12 Aug 2025 10:21:08 GMT

I'm going through the exact same scenario and it's so hard to have a conversation with the people at Sky!

Re: Charge for equipment that has been returned

caesarome — Tue, 12 Aug 2025 10:29:44 GMT

@Kl21

Sky can also be contacted via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295