Complaint

RichardE1984 — Mon, 11 Aug 2025 17:19:06 GMT

Two months ago I left Skyz I spent several hours on the phone with Sky, whereby the assures me that all of my sky products were now cancelled and that my finla bill would be next month. I paid the final bill, received confirmation from Sky, then as instructed returned all of my hardware in the Sky provided packaging.

Then the following month I received a threatening email saying that my service was being paused until I paid my final bill, another £50. On my first post contract phone call with Sky they then claimed that I was still a broadband customer. Sky have now lied to me on several occasions and continue to send threatening and harassing emails to me. I also cannot phone them directly as it states that they will not answer my calls as I have an outstanding balance.

Does anyone have a solution here, this is the worst customer service I have ever heard of and I just need to cut ties with this awful organisation for my own mental health

Re: Complaint

GD1 — Mon, 11 Aug 2025 17:43:57 GMT

@RichardE1984 Did you receive email confirmationn your services were cancelled, if not then it sound like it was not processed dispite what you were told.

If you wish to raise a complaint the cprrect steps are here https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

topic Re: Complaint in Account & Billing

Complaint

Re: Complaint