topic Re: INDEPENDENT APPS REMOVED in Account & Billing

INDEPENDENT APPS REMOVED

Simon72 — Mon, 11 Aug 2025 16:20:27 GMT

My account is restricted which I am aware of but the apps that I get free or pay separately from Sky have been removed this shouldn't happen

Re: INDEPENDENT APPS REMOVED

PandJ2020 — Mon, 11 Aug 2025 16:23:45 GMT

If you mean Sky Q then app access (on the box only) is also restricted as per the terms and conditions.

Re: INDEPENDENT APPS REMOVED

Mark39 — Mon, 11 Aug 2025 16:24:03 GMT

Doesn't sound right. Which apps and removed from where?

Re: INDEPENDENT APPS REMOVED

caesarome — Mon, 11 Aug 2025 16:24:59 GMT

It doesn't work like that, if your bill hasn't been paid then you access to the content your Sky Q box has is also restricted.

Re: INDEPENDENT APPS REMOVED

PandJ2020 — Mon, 11 Aug 2025 16:25:30 GMT

From Q T&C's: (My emphasis)

"If your Sky services end or are restricted we may disable the relevant loaned equipment to stop it from
working. When we do this to a Sky Q box you won’t be able to receive any content including free-to-air
channels or other third party content and services."

Re: INDEPENDENT APPS REMOVED

TimmyBGood — Mon, 11 Aug 2025 19:18:54 GMT

@Simon72

Part of the Sky Q subscription pays for app availability through Sky-branded hardware. If you wish to have access while the Q account is in deficit you'd need to use apps on a smart television set or other device.