topic Re: moving home but not yet found a new home to move to I want to pause my sky contract until I have in Account & Billing

moving home but not yet found a new home to move to I want to pause my sky contract until I have a n

cass123 — Mon, 11 Aug 2025 13:05:15 GMT

I am completing on my house on 5 th September but have not found another property to move into although I am busy looking.

I wish to pause my Sky contract for phone/TV/broadband until I find and move into a new property which could be a matter of months.

I have been told this is not possible to do. I cannot believe this. Also there is absolutely no one to talk to as the chat bot doesn't understand the problem and it requires the help of a real human being. I can't be the only person this has happened to in this day and age. I did get through to someone called Sean in customer services but was cut off after a couple of minutes. Why?? I am very upset at Sky's inflexibility and now don't know what to do next. I cannot pay my monthly Sky bill if I am not using it just because I cannot find a new property to move into immediately and Sky don't appear to want to address this issue. Any suggestions?

Re: moving home but not yet found a new home to move to I want to pause my sky contract until I have

GD1 — Mon, 11 Aug 2025 13:19:58 GMT

@cass123 Sky don't allow pausing of an account as you've already been told, so you will have to believe it, your option will be to cancel if your outside a minimum term.

Re: moving home but not yet found a new home to move to I want to pause my sky contract until I have

Daniel0210 — Mon, 11 Aug 2025 13:32:03 GMT

@cass123

Unfortunately there is no issue for Sky to address. You have two options

continue to pay your subscription for the months before getting new accommodation or
cancel your subscription (only if you're not in a discounted minimum term deal) giving 31 days notice, returning all loaned equipment (packaging is sent to the address where the subscription was active) to Sky and then re-subscribing when you're in your new dwelling (but you won't be classed as a new customer).