topic Re: Fibre broadband that i didnt order in Account & Billing

Fibre broadband that i didnt order

Maria138 — Mon, 11 Aug 2025 09:43:23 GMT

I never ordered fibre broadband and u are sending something out tomorrow and an engineer on 27th

Re: Fibre broadband that i didnt order

GD1 — Mon, 11 Aug 2025 09:49:29 GMT

@Maria138 You're not contacting Sky custoer services, have you received notification from your current provider that your service is transferring to Sky? If so have you contacted them?

Also how where you informed Sky are installing a broadband service?

Re: Fibre broadband that i didnt order

MightyQuinn — Mon, 11 Aug 2025 09:54:18 GMT

Hi @Maria138 At least tomorrow you can ask what is going on.

Re: Fibre broadband that i didnt order

Maria138 — Mon, 11 Aug 2025 10:15:55 GMT

It was on what's app so I ignored it then they said engineer coming out and tomorrow a delivery for fibre which I never asked for.

Re: Fibre broadband that i didnt order

GD1 — Mon, 11 Aug 2025 10:18:16 GMT

@Maria138 It is possible if that is the only correspondence you've received that someone has given incorrect mobile/whatsapp details.

Re: Fibre broadband that i didnt order

Maria138 — Mon, 11 Aug 2025 10:30:45 GMT

I've tried calling sky and they keep saying go to sky app so I will just leave it.

Re: Fibre broadband that i didnt order

Maria138 — Mon, 11 Aug 2025 13:30:29 GMT

I managed to get through to sky and they have cancelled the order and just said maybe a neighbour might be trying to steal broadband. Be careful out there