topic Re: List VIO membership years in Account & Billing

List VIO membership years

DRS10 — Sun, 10 Aug 2025 19:17:19 GMT

I recently renewed my Sky contract and as a result I went from being a Platinum VIP member to Silver?? I have phoned and logged my issue and it is now a couple of months and nothing has been done to correct it???

Re: List VIO membership years

Daniel0210 — Sun, 10 Aug 2025 19:26:30 GMT

@DRS10

This has come up before when a customer moved from satellite TV to Stream or Glass. Was that the case?

This happened to one of the other Superusers. I'm not sure if it was ever sorted

cc @Mark39

Re: List VIO membership years

DRS10 — Sun, 10 Aug 2025 19:26:44 GMT

No, I have had Sky + but had moved to stream 18 months ago and that was fine, this was my most recent renewal of my stream contract

Re: List VIO membership years

Daniel0210 — Sun, 10 Aug 2025 19:28:28 GMT

@DRS10

What have Sky said when you've raised it?

Re: List VIO membership years

Mark39 — Sun, 10 Aug 2025 20:03:06 GMT

@Daniel0210 wrote:

This happened to one of the other Superusers. I'm not sure if it was ever sorted

cc @Mark39

Yes, it was corrected after I spoke to Sky about it.

Re: List VIO membership years

DRS10 — Sun, 10 Aug 2025 20:46:21 GMT

I'll call tomorrow..... again🙄