topic Re: Doubled device payments on bill in Account & Billing

Re: Doubled device payments on bill

Bailey251 — Wed, 07 May 2025 13:25:03 GMT

I have been billed twice for device and nothing has changed

Billed twice for devices

Bailey251 — Wed, 07 May 2025 13:33:02 GMT

I have been billed twice for 1 of the devices on this months bill. Nothing has changed at all so don't know what's happened. Please help

Re: Billed twice for devices

Mark39 — Wed, 07 May 2025 13:52:34 GMT

Can you be specific - which devices?

Note we're customers here, not Sky customer services, but we may be able to guide you on what to do.

Re: Billed twice for devices

Bailey251 — Wed, 07 May 2025 13:58:07 GMT

Sorry mobile devices. I have a mobile phone and a iPad.

Re: Billed twice for devices

Bailey251 — Wed, 07 May 2025 13:59:45 GMT

Been charged for 2 mobile phones and 1 ipad. But the account number for the mobile phones are the same

Re: Billed twice for devices

Mark39 — Wed, 07 May 2025 14:04:40 GMT

As a first step, check the dates you're being billed for - you might be paying for different periods, not the same one.

Re: Billed twice for devices

Bailey251 — Wed, 07 May 2025 14:10:47 GMT

No they are for the same period, so dont understand this

Re: Doubled device payments on bill

caesarome — Wed, 07 May 2025 15:00:17 GMT

@Bailey251

Have you made a manual payment, if not does the charge cover the same date or different ones ?

Re: Billed twice for devices

Mark39 — Wed, 07 May 2025 15:02:58 GMT

You could post an image of your bills showing the amounts you're being billed for and somebody here might be able to see what's going on. Failing that, I'm afraid it's a matter of calling. If you decide to post an image, please obscure any personal information, such as your Sky account number and your mobile number.

Re: Billed twice for devices

caesarome — Wed, 07 May 2025 15:06:06 GMT

@Bailey251

As you also made a post about this in the mobile forum I have merged your post to here.

As per what @Mark39 has said an image of this bill would help and if you do post this please blank out phone, account and credit agreement numbers.

Re: Doubled device payments on bill

Bailey251 — Wed, 07 May 2025 16:05:02 GMT

Re: Billed twice for devices

caesarome — Wed, 07 May 2025 16:11:51 GMT

Your images have had to be rejected as you haven't done this:

@caesarome wrote:

if you do post this please blank out phone, account and credit agreement numbers.

Feel free to repost with these blanked out.

Re: Doubled device payments on bill

Bailey251 — Wed, 07 May 2025 16:32:36 GMT

Re: Doubled device payments on bill

MCVC83 — Thu, 08 May 2025 10:56:09 GMT

Hi,

I was charged for two payments in a month as i changed the date for my direct debit to be taken out of my account. The double payment was taken in one go and the account has since corrected itself (I.e - one payment per month as it should be)

Re: Doubled device payments on bill

Bailey251 — Tue, 13 May 2025 10:31:03 GMT

I haven't changed the payment date so don't understand this payment

Re: Doubled device payments on bill

caesarome — Tue, 13 May 2025 10:32:56 GMT

@Bailey251

What does your next bill show that you will be paying ?

Re: Doubled device payments on bill

Bailey251 — Sun, 10 Aug 2025 11:52:57 GMT

Back to 2 devices and single payment