topic Bill payments in Account & Billing

Bill payments

Urbanbubble20 — Sat, 09 Aug 2025 21:29:03 GMT

My sky bill has came out my bank twice will I be refunded?

Re: Bill payments

Mark39 — Sat, 09 Aug 2025 21:30:44 GMT

Have you made a manual payment?

Re: Bill payments

Urbanbubble20 — Sat, 09 Aug 2025 21:31:55 GMT

Yes I made the payment manually

Re: Bill payments

Mark39 — Sat, 09 Aug 2025 21:37:26 GMT

I'd recommend not making manual payments, as doing so won't necessarily stop the scheduled direct debit or card payment being made as well.

The extra payment will show as a credit on your Sky accountwhich will be used against your next bill, or can be refunded to your bank if you contact Sky and request it.

Re: Bill payments

Urbanbubble20 — Sat, 09 Aug 2025 21:39:07 GMT

I don't have a direct debit set up, when I made the payment there was an error so assumed it hadn't gone through so I preceeded to make it again and after checking my online account tonight it has came out twice.

Re: Bill payments

Daniel0210 — Sun, 10 Aug 2025 03:58:13 GMT

@Urbanbubble20

The same advice still applies for getting it refunded however the terms & conditions you agreed to state you should have a continuous card payment or direct debit setup for your payments.