topic Re: Account in credit after cancellation in Account & Billing https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-after-cancellation/m-p/5055989#M264399 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3778199">@sdghjf+sdgjf</a>&nbsp;</P> <P><SPAN>Refunds are apparently taking longer than the usual 6 weeks from your last day of connection but 3+ months seems excessive.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 1-2 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> Sat, 09 Aug 2025 19:05:22 GMT Daniel0210 2025-08-09T19:05:22Z Account in credit after cancellation https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-after-cancellation/m-p/5055983#M264398 <P>I'm hoping for some assistance. I cancelled my service back in April.</P><P>My account is showing a credit balance. It has now been over three months and I have not yet received the refund, which I had understood would be an automatic process.</P> Sat, 09 Aug 2025 18:58:44 GMT https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-after-cancellation/m-p/5055983#M264398 sdghjf+sdgjf 2025-08-09T18:58:44Z Re: Account in credit after cancellation https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-after-cancellation/m-p/5055989#M264399 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3778199">@sdghjf+sdgjf</a>&nbsp;</P> <P><SPAN>Refunds are apparently taking longer than the usual 6 weeks from your last day of connection but 3+ months seems excessive.&nbsp;</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 1-2 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> Sat, 09 Aug 2025 19:05:22 GMT https://helpforum.sky.com/t5/Account-Billing/Account-in-credit-after-cancellation/m-p/5055989#M264399 Daniel0210 2025-08-09T19:05:22Z