topic Re: Cancelling and Moving in Account & Billing

Cancelling and Moving

Tilly74 — Sat, 09 Aug 2025 14:41:13 GMT

We are moving house in the coming weeks and are planning to move to a different provider. We've been able to successfully cancel our broadband but there is difficulty in cancelling our television contract (Sky Q).

Over chat we were able to reduce our costs for the television contract to £50 a month for the final two months until October 1st when our contract is eligible to be cancelled.

However I was wondering if there is anything I can do to avoid these final two months of payment? Where we are moving there is no dish and we would not be using the services anyway due to switching with a different provider. I think it's quite unfair there is no way out, even if there was a cancellation fee which we would much rather pay than the £100.

Any help appreciated.

Re: Cancelling and Moving

Mark39 — Sat, 09 Aug 2025 14:55:12 GMT

If Sky were to allow you to cancel early, the cancellation charges would pretty much equate to the total of what's left to pay off in your contract anyway.

It's not really unfair - you were able to negotiate a discount by committing to remain in contract for a defined period. It's not unreasonable for Sky to expect you to keep your commitment.

Re: Cancelling and Moving

Dazzasky — Sat, 09 Aug 2025 17:55:47 GMT

@Tilly74 wrote:
We are moving house in the coming weeks and are planning to move to a different provider. We've been able to successfully cancel our broadband but there is difficulty in cancelling our television contract (Sky Q).

Over chat we were able to reduce our costs for the television contract to £50 a month for the final two months until October 1st when our contract is eligible to be cancelled.

However I was wondering if there is anything I can do to avoid these final two months of payment? Where we are moving there is no dish and we would not be using the services anyway due to switching with a different provider. I think it's quite unfair there is no way out, even if there was a cancellation fee which we would much rather pay than the £100.

Any help appreciated.

The only way out is to pay the cancellation fee, personally I think it's perfectly fair. @Tilly74

Re: Cancelling and Moving

GD1 — Sat, 09 Aug 2025 17:59:02 GMT

@Tilly74 Post moved from the stream board as this isn't a Sky Stream related query

Re: Cancelling and Moving

Tilly74 — Sat, 09 Aug 2025 18:09:03 GMT

There was no option to pay the cancellation fee. The agent we spoke to online insisted this was not feasible and we would have to stay in contract. That is the issue I find; I would accept a cancellation fee but the fact that we are simply not presented the option is unfair. This will be a continued payment over two months giving to a service we won't use. Why can I not just pay all upfront?

Re: Cancelling and Moving

TimmyBGood — Sat, 09 Aug 2025 18:29:15 GMT

@Tilly74 wrote:

That is the issue I find; I would accept a cancellation fee but the fact that we are simply not presented the option is unfair. This will be a continued payment over two months giving to a service we won't use. Why can I not just pay all upfront?

Because the contract you agreed to does not contain such a clause.