topic Re: I would like to speak to a real person about my sky subscription. in Account & Billing

I would like to speak to a real person about my sky subscription.

LeoNeo — Tue, 05 Aug 2025 09:10:18 GMT

I need to speak to a real person about my sky subscription.

Re: I would like to speak to a real person about my sky subscription.

Mark39 — Tue, 05 Aug 2025 09:12:35 GMT

Go ahead and give Sky a call.

Re: I would like to speak to a real person about my sky subscription.

caesarome — Tue, 05 Aug 2025 09:13:21 GMT

@LeoNeo

Can us fellow customers help you on here, if not then you can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Re: I would like to speak to a real person about my sky subscription.

LeoNeo — Sat, 09 Aug 2025 07:31:54 GMT

I eventually found a number and did so. Finally got some great advice and now very happy. Just need to brave switching the broadband and connecting everything! Frustrating when you just go round in circles talking to the AI 'agent'!!

Re: I would like to speak to a real person about my sky subscription.

Daniel0210 — Sat, 09 Aug 2025 09:49:07 GMT

@LeoNeo
These are the current methods for contacting Sky…

🔹call Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔹online help via this link
https://www.sky.com/help
At the end of the help it MAY provide a phone number if it's appropriate.

🔹 Sky Assistant is now available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔹Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).