https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5055514#M264360 <P>Hi my broadband was cancelled and I still got charged there is a credit on my account. Could you help getting this refunded asap many thanks&nbsp;</P> Fri, 08 Aug 2025 22:15:31 GMT el101 2025-08-08T22:15:31Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5055514#M264360 <P>Hi my broadband was cancelled and I still got charged there is a credit on my account. Could you help getting this refunded asap many thanks&nbsp;</P> Fri, 08 Aug 2025 22:15:31 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5055514#M264360 el101 2025-08-08T22:15:31Z https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5055535#M264361 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4450688">@el101</a>&nbsp;<BR />You aren’t contacting Sky Customer Services on here. This is a <STRONG>customer led </STRONG>discussion forum where Sky customers are available to try to help other customers.</P> <P>&nbsp;</P> <P><SPAN>Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for another 1-2 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> Sat, 09 Aug 2025 04:09:21 GMT https://helpforum.sky.com/t5/Account-Billing/Credit-refund/m-p/5055535#M264361 Daniel0210 2025-08-09T04:09:21Z