topic Re: Refund confirmation e mail in Account & Billing

Refund confirmation e mail

Lancashirelass2 — Fri, 08 Aug 2025 18:26:55 GMT

Got a refund from Sky who put it on my account but I rang them to ask for it paying into Bank account which they said they would and would send e mail confirming this but I haven't received e mail or text from them! Help how long do I wait to receive so called email .

Re: Refund confirmation e mail

caesarome — Fri, 08 Aug 2025 18:28:59 GMT

@Lancashirelass2 wrote:

I rang them to ask for it paying into Bank account which they said they would

The refund can take anywhere between 3-5 days to appear bank in your bank account so when did you call them ?

No idea on the email though.

Re: Refund confirmation e mail

Daniel0210 — Fri, 08 Aug 2025 18:29:24 GMT

@Lancashirelass2

What was the refund for? They are normally added to your Sky account as a credit to go towards future bills.

Re: Refund confirmation e mail

Lancashirelass2 — Fri, 08 Aug 2025 18:32:58 GMT

It was a job they should have done but they kept cancelling it's compensation, when I rang them and asked about it being paid into bank account they said yes that's fine they said they had sent the e mail but I can't find one!

Re: Refund confirmation e mail

Lancashirelass2 — Fri, 08 Aug 2025 18:34:32 GMT

I only called them today and they did say 3-5 working days which I'm fine with it's the confirmation e mail I don't seem to be able to find off them.

Re: Refund confirmation e mail

Daniel0210 — Fri, 08 Aug 2025 18:36:25 GMT

@Lancashirelass2

So if Sky agreed to it being paid into your bank account, as @caesarome has indicated it would take 3-5 working days so how long ago was this arranged?

Re: Refund confirmation e mail

Daniel0210 — Fri, 08 Aug 2025 18:37:24 GMT

@Lancashirelass2

Our posts crossed. I'm not aware of an email being sent in these circumstances.

Re: Refund confirmation e mail

Lancashirelass2 — Fri, 08 Aug 2025 18:38:15 GMT

Today but I'm fine with the 3-5 working days it's the e mail confirmation I can't seem to find!

Re: Refund confirmation e mail

Lancashirelass2 — Fri, 08 Aug 2025 18:40:00 GMT

Ahh he said he'd sent me one but I can't see it think the only thing I can do is wait over the next eeek and see if anything happens