topic Re: Credit Refund after account closure in Account & Billing

Credit Refund after account closure

AG2007 — Fri, 08 Aug 2025 18:17:40 GMT

I cancelled my broadband and TV services in April. I have a credit balance of over £70 which I was told would be refunded by the end of June. I am still waiting.

Re: Credit Refund after account closure

caesarome — Fri, 08 Aug 2025 18:20:46 GMT

@AG2007

We could usually help you via here by escalating your post to Sky about this but for the next week or so this is not available so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Re: Credit Refund after account closure

Daniel0210 — Fri, 08 Aug 2025 18:21:10 GMT

@AG2007

Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 2-3 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

Saying nothing when asked the reason for your call usually helps in getting put in the queue.