topic Outstanding refund in Account & Billing

Outstanding refund

Lizzy1501 — Fri, 08 Aug 2025 14:01:44 GMT

Cancelled broadband from 28th May, 2025. £36.06 credit shown on last bill but still not received the money. Direct debit details still active.

Re: Outstanding refund

SKY1992bf — Fri, 08 Aug 2025 14:04:14 GMT

@Lizzy1501 We could normally escalate this to the community messaging team but the service is currently unavailable for 2-3 weeks so you can either wait or contact sky direct

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Re: Outstanding refund

Mark39 — Fri, 08 Aug 2025 14:16:06 GMT

@Lizzy1501 you're not emailing Sky by posting in the Mail forum, I'm afraid.

Contact Sky, and they'll be able to make a manual refund within 5 days.

You may be able to find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

Other contact options: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295