Missing this months direct debit

Danb6 — Fri, 08 Aug 2025 10:55:29 GMT

my current direct debit has not gone through as my account has had fraudulent activity on it, I'm just setting up a new one is there any chance my bill for the 23rd of July can be organised on to the reminder on my bills for the year? Or can I pay 2 months on the next due date?

Re: Missing this months direct debit

SKY1992bf — Fri, 08 Aug 2025 11:10:20 GMT

@Danb6 The process is as follows and non negotiable

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

topic Missing this months direct debit in Account & Billing

Missing this months direct debit

Re: Missing this months direct debit