https://helpforum.sky.com/t5/Account-Billing/Account-credit-refund/m-p/5054934#M264276 <P>My broadband contract expired and have credit in my account, I cant find anyway of getting this money returned, I have returned hub and all is ok with returns</P> Fri, 08 Aug 2025 10:07:20 GMT Oldmanamg 2025-08-08T10:07:20Z https://helpforum.sky.com/t5/Account-Billing/Account-credit-refund/m-p/5054934#M264276 <P>My broadband contract expired and have credit in my account, I cant find anyway of getting this money returned, I have returned hub and all is ok with returns</P> Fri, 08 Aug 2025 10:07:20 GMT https://helpforum.sky.com/t5/Account-Billing/Account-credit-refund/m-p/5054934#M264276 Oldmanamg 2025-08-08T10:07:20Z https://helpforum.sky.com/t5/Account-Billing/Account-credit-refund/m-p/5054939#M264277 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4450207">@Oldmanamg</a>&nbsp;</P> <P><SPAN>Refunds are apparently taking longer than the usual 6 weeks from your last day of connection.</SPAN></P> <P>&nbsp;</P> <P><SPAN>We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for another 1-2 weeks. You will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Saying nothing when asked the reason for your call usually helps in getting put in the queue.</SPAN></P> Fri, 08 Aug 2025 10:10:11 GMT https://helpforum.sky.com/t5/Account-Billing/Account-credit-refund/m-p/5054939#M264277 Daniel0210 2025-08-08T10:10:11Z