topic Refund in Account & Billing

Refund

Rhian11 — Fri, 08 Aug 2025 09:22:49 GMT

I cancelled my broadband two months ago and have credit that hasn't been refunded. Does anyone know how to get a refund?

Re: Refund

Mark39 — Fri, 08 Aug 2025 09:24:47 GMT

Automatically, it should take around 6 weeks. Or if you call and ask for a manual refund, within 5 days.

Re: Refund

caesarome — Fri, 08 Aug 2025 09:25:47 GMT

@Rhian11

Usially we could escalate your post to Sky but this is currently unavailable so you will have to contact Sky about this so under “Need more help” should be the number to use:

https://www.sky.com/help

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295