topic I not using sky boardband in Account & Billing

I not using sky boardband

Pavankavali — Thu, 07 Aug 2025 23:27:36 GMT

I have shifted my home from Peterborough to luton so i cannot able to get back their and return the equipment soo please collect them ASAP from recovery team

Re: I not using sky boardband

GD1 — Thu, 07 Aug 2025 23:37:19 GMT

@Pavankavali You're not contacting Sky Customer service by posting here, not will they know who you are from your community login.

In addition Sky would not collect any equipment from you, it is your responsibility to ensure it's returned to Sky.

Who are the recovery team?

Re: I not using sky boardband

Daniel0210 — Fri, 08 Aug 2025 03:12:02 GMT

@Pavankavali

You as the account holder are solely responsible for returning equipment loaned to you by Sky.

You will be charged non return fees for each piece of equipment not returned. From Skys own website…

The charge depends on what equipment you haven’t returned to us.

Sky Q:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52

Sky Broadband:

Sky Gigafast+ Hub - up to £112
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Max Pod - up to £58
Sky Broadband Booster - up to £33