topic Credit refund in Account & Billing

Credit refund

Niv_andh — Thu, 07 Aug 2025 16:23:42 GMT

I am expecting the refund on my account to be refunded for more than 4 months now - how much longer do I have to wait?

Re: Credit refund

MightyQuinn — Thu, 07 Aug 2025 16:27:38 GMT

Hi @Niv_andh Probably until you chase Sky.

Re: Credit refund

caesarome — Thu, 07 Aug 2025 16:31:58 GMT

@Niv_andh

You will have to contact Sky about this so under “Need more help” should be the number to use:

https://www.sky.com/help

Sky Assistant is also available 24 hours a day on sky.com/help with rapid reponses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Re: Credit refund

Daniel0210 — Thu, 07 Aug 2025 16:41:40 GMT

@Niv_andh

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and will be for 2-3 weeks. You will need to contact Sky and speak to an agent by other means as suggested already; through social media, Sky Assistant or by calling in perhaps.

Saying nothing when asked the reason for your call usually helps in getting put in the queue.